COVID-19 SHIPPING: Orders can be delayed and shipping may take 7-14 business days. We apologize in advance for any inconvenience. Our goal is to offer you the best shipping options, no matter where you live. We cannot cancel orders after they are placed. Introvert Connection items are custom made. Normal processing/shipping time is 7-14 business days. Orders are shipped via USPS. Please note: The Introvert Connection is not responsible for orders lost, mishandled or misplaced by USPS. If you are using PayPal, please ensure that the shipping address is correct prior to checkout. Once your order has been shipped and has arrived at USPS, please refer to your tracking number and contact USPS directly for updates. Order Not Delivered or Returned to Sender If your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund, it will be minus the restocking fee and shipping cost. Please ensure that your address is correct when you place your order. By completing a purchase with us you are agreeing to our full return policy.

All t-shirts and hoodies/sweatshirts are unisex, which means they have additional room to accommodate men and women customers. Please see the product description for additional details. If you need additional help with your order, please email: care@introvertconnection.com

Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. Introvert Connection does NOT offer refunds; however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via our online returns center, www.introvertconnection.com/returncenter. Return shipping fee is the responsibility of the customer. We do not provide return shipping labels. Items must be in original condition. Introvert Connection is not able to accept exchanges on sale items. Introvert Connection has the rights to refuse the exchange of merchandise that it determines does not meet requirements. Return Process Once your return is submitted via our online portal here, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state. Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged, we reserve the right to deny your return. Once we have determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Due to the volume of orders that we receive daily, we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected, we will sure a store credit via email that can be used towards future purchases. Final Sale Items Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale. Orders cannot be cancelled once they are placed. Please email us with any additional questions at care@introvertconnection.com

We would love to hear from you! Please email us your feedback at: care@introvertconnection.com